Is there any underperfomer in the office? Sure, there is at least one employee who doesn’t seem happy with their job. Workplace conflicts sometimes arise and may interfere with an employee’s professionalism and performance.
Some managers are quick to fire underperforming employees, but a good leader will address problems and challenges long before termination is considered. Remember, a good leader knows how to motivate employees. Thus, they will perform at their highest level.
Here are five tips for turning an underperformer into a star employee:
Never chide your misfit employee in public. If you do it in front of their peers and colleagues, he or she will be more likely to respond defensively. Schedule a time to meet in private to thoroughly address the problem and discuss a solution.
Identify their problems
Some of employee’s challenges are simple to address. Say, an employee consistently arrives at work 15 to 30 minutes late, you may find it relatively easy to help that individual understand why that tardiness is unacceptable.
Other issues related to performance and professionalism can be more difficult to define. Perhaps an employee performs his or her job well, but is perceived as rude or aggressive by other team members. Another individual may technically follow the dress code, but consistently appears disheveled at client meetings. Clearly identify what needs to be said and how before speaking to the employee.
If you don’t address a problem, it could fester and spread to other team members. When you address the problem head-on, you will provide the staff member an opportunity to improve and show the rest of the team that your expectations should be taken seriously.
Don’t delay or avoid a conversation that needs to take place. Having a discussion may be uncomfortable, but it’s important to clearly state expectations to employees and follow up when performance issues arise.
Some of the most successful managers and leaders tell their teams what they need to do, not how to go about it. Though someone’s approach or work style may be very different from your own, distinguish personality differences from performance issues.
You hired members of your team because you thought they were qualified and capable. Give employees an opportunity to shine in their own way. You may not appreciate an untidy desk, but it might not be worth addressing until it affects the employee’s performance or the company’s image.
Avoid personal attacks
When you meet with an employee to discuss a performance issue, avoid a potential argument and address only the person’s behavior. Handle the conflict gracefully, and avoid anything that could be perceived as a personal attack.
Choose your words carefully, avoid using profanity and losing your temper. If the person you’re speaking with raises his or her voice or becomes angry, do not match that level of intensity. Instead, remain calm and keep your voice at an even tempo. Listen and work with the employee to find a compromise.
Create a clear action plan and follow up
To grow with a company, employees must be willing to accept their manager’s guidance and suggestions. If someone refuses to change his or her performance or behaviour, you may have to take serious action.
If an employee is open to change, create a clear action plan. Decide on two or three goals together and lay out a plan for making measureable improvements. Be realistic and give the employee enough time to accomplish the changes.
Also, do follow up for the employee. Monitor the employee’s progress by meeting at regular intervals. If minor issues arise or the employee hits a roadblock, work with him or her to overcome the challenge. Small improvements over time can turn an underperformer into a star employee.
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